Privacy Notice
NORSE HEALTH AND SAFETY GROUP Ltd customer privacy notice – Data Protection Register Member Reference ZB619526
This privacy notice tells you what to expect us to do with your personal information. Our contact details
Post
Office 3, Ascend, First Floor Chatham Pentagon, Chatham, Kent ME4 4HW, UK Telephone
01634479002
info@norsehealthandsafetygroup.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery: • Names and contact details#
- Addresses
- Date of birth
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits) • Health and safety information
- Account information
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Call recordings
- Records of meetings and decisions
- Identification documents
- Information relating to compliments or complaints
- Information relating to sponsorship
We collect or use the following information for the operation of customer accounts and guarantees: • Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits) • Account information, including registration details
- Information used for security purposes
- Marketing preferences
We collect or use the following information for service updates or marketing purposes: • Names and contact details
- Addresses
- Marketing preferences
- Location data
- Recorded images, such as photos or videos
- Call recordings
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Information relating to sponsorship
- Records of consent, where appropriate
We collect or use the following information for research or archiving purposes: • Names and contact details
- Addresses
- Location data
- Recorded images, such as photos or videos
- Call recordings
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Personal information used for administration of research
- Personal information used for the purpose of research
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Identification documents
- Financial transaction information
- Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
- Health and safety information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are: • Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Our lawful bases for collecting or using personal information for research or archiving purposes are: • Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for legal requirements are:
- Legal obligation
- Contract
- Consent
Where we get personal information from
- People directly
- Publicly available sources
How long we keep information
- We may retain your information for up to a period of 6 years from the date enter into a contract with Norse Health and Safety Group Ltd. If, however, you simply enquire about our products and/or services via written communications, do not proceed with further business with Norse Health and Safety Group Ltd and/or where we no longer hold a legitimate interest in storing your information, your data will be purged within the following 6 months.
- If you consent to become a subscriber to our email communications, we will continue to send you information about upcoming events and promotions until you unsubscribe. You may unsubscribe via the link at the bottom of each email we send you.
- The data which is no longer kept under lawful or legitimate means is disposed of through digital deletion and secure destruction of physical copies.
Links to other content/third party websites
- We do not accept responsibility for any content linked to our website from external links, resources or sites. Links to external sites and resources from our website are for information purposes only, and do not necessarily reflect the views or opinions of Norse Health and Safety Group Ltd and/or its approved affiliated partners.
Who we share information with
Other organisations
- Organisations we need to share information with for safeguarding reasons
- Relevant regulatory authorities
- External auditors or inspectors
- Organisations we’re legally obliged to share personal information with
- Emergency services (where necessary)
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated 27th May 2026